Returns Policy

If you wish to return a defective, damaged, unwanted or incorrect product, follow the instructions below.

Cancel or modify your order

You can cancel or modify your order from your account or by contacting us.

Changed your mind? Return it

If you no longer want a product, you may cancel or return it within 14 days. The product must be in the same condition as received, in its original packaging with the seal intact, and must not have been opened, used, installed, damaged or altered in any way.

• To start a return, contact us by phone or by email at refund@dannyhome.com.eg.
• Provide your order number and a suitable date and address for our courier to collect the product(s).
• We will give you a return reference number to include with the returned product(s).

You can also return products at our branch — contact us first to start the in-store return.

What if I don’t have all the packaging?

If the returned product is not in a fully resaleable condition or its packaging is damaged, we may refuse the refund.

Something is wrong with my order

Tell us about any product that arrived damaged or missing within 3 days of delivery.

Please note

• If a damaged product is part of a cookware set, the entire set must be returned.
• Bundles must be returned complete.
• Products bought in a promotion are returned as the whole promotional order.
• Cash on delivery orders are refunded by bank transfer.
• Bank instalment and ValU orders must be returned in full; partial refunds are not accepted.
• Each shopper may submit one return request per order.